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Privacy Policy


Your privacy is always our top priority. Your data is safe with us and we will use it wisely.


In case you visit our website, chat with us, call with us or have a conversation with one of our psychologists, you are sharing your personal data with us. In this way we can be of service in the best possible way. We consider it important that you know what happens to your data in these occasions. 


In this privacy policy, we explain how we use and protect your personal data. If you still have questions after reading this policy, please let us know at


On this page you will find the latest version of our privacy policy. This policy may change from time to time as a result of new developments and activities or changes in privacy legislation. Not sure about the latest version of the privacy policy? Please check this page to make sure you are on the right track.


The last changes were made on Sep 8, 2022.



What is the scope of this Privacy Policy?


This privacy policy applies to all products and services offered by Chill Counselling and concerns the processing of personal data of anyone who has contact with us, in any way. 

For Example: (potential) clients, visitors to the practice, visitors to the website, participants in meetings of the practice, job applicants and all other persons who contact us or whose personal data we process. 


What is personal data?


Personal data refers to any data that can be traced back to you as a person. The most basic personal data are your name, phone number, address or e-mail address. In addition, all other data you that can be traced back to you and which are relevant to your contact with Chill Counselling are considered as personal data. Examples are your request for help, information about your personal situation, or the results of your health check.


What personal data do we process?


At Chill Counselling, we process your data for different purposes


We may process the following data:

  • Your first and your last name

  • Email address

  • Telephone number

  • Address

  • Information about your personal/business situation, including your request for help

  • Any other personal data you share with us


For what purpose and on what basis do we process your personal data?


We process the above data in order to execute the treatment agreement between you and Chill Counselling and to handle any invoices for our work.


The treatment agreement comes into effect when you ask one of our psychologists for help. This agreement does not have to be in writing. The treatment agreement is therefore implicitly established when you ask for medical or other assistance or make an appointment by chat, telephone or video call.


We also process your above contact details to keep in touch with you, provide you with information or to invite you to meetings.

Without these data we cannot offer any of our services to you.


How do we obtain your personal data?


We process personal data that comes to us through various means. This may be when:

  • You personally – during a conversation, meeting or by telephone – share your personal details with us, think of your contact details, information about your medical condition or other personal data.

  • You share digital data with us – during an online consultation or via e-mail, chat or web forms on the website – such as your contact details, information about your medical condition or other personal data.

  • With your permission, we request information from or share it with other care providers or referrers.

  • We obtain information during your visit to the Chill Counselling website.


How do we protect your personal data?


Chill Counselling takes measures to protect your personal data, both technically and organizationally. We are constantly alert to this, so that your data are processed carefully. We do this by:

  • Taking appropriate measures so that your personal data are safe, given the possible risks.

  • Ensuring that all Chill Counselling staff who have access to your personal data comply with confidentiality requirements. All of our practitioners are subject to strict professional secrecy. They and the other Chill Counselling staff members are also contractually bound to secrecy.

  • Usernames and passwords are set on all our systems. We regularly test these systems for their functionality and robustness.

  • Where possible, to anonymize or pseudonymize your personal data, in order to guarantee your privacy in the event of an emergency.


What are our rights and obligations when processing your personal data?


The law is strict, so we strictly adhere to it. Chill Counselling always processes your personal data on one of the following legal grounds:

  • We have received your permission. You always have the right to withdraw this permission. This does not affect the lawfulness of the processing of your data, based on the consent you gave before withdrawing it.

  • We have agreed on a treatment contract. To execute this contract, the processing of your personal data is necessary, as well as for the possible declaration of incurred costs – for example, to the health insurance. 

  • We have a legitimate interest, such as using your contact information so you can be invited to a meeting or webinar.


Who do we share your data with?


Chill Counselling may share personal data with the following parties:

  • With you as a client or your legal representative, in case we have concluded a treatment agreement.

  • Employees of Chill Counselling directly involved in the treatment of you as a client. But only to the extent that the data are necessary for the performance of their work.

  • Employees of Chill Counselling who are involved in administration and conducting research to improve our treatment approach. Our researchers only have access to personal data that is anonymous or pseudonymous. 

  • Subsidiary companies of Chill Counselling.


Your personal data will only be shared with other parties if there is a basis for doing so. We never share your personal data with your employer. We also never share your information with third parties for commercial purposes without first asking your permission. In that case, only necessary contact details will be shared.


We recommend that you also read the Privacy Policies of the above parties.

What about cookies and other technologies on the website?


We use automatically collected information and other information collected on the Website to: (i) personalize our services, such as remembering information so that you will not have to re-enter it during a visit or on subsequent visits; (ii) provide customized content, and information; (iii) monitor and analyze the effectiveness of our services; (iv) monitor aggregate site usage metrics such as total number of visitors and pages viewed. We ask your permission to store several types of cookies when visiting our website for the first time. You can at any time change or withdraw your consent via Cookie Preferences option in the footer of our website.


You can obtain more information about cookies by visiting


How can you see, change or delete your personal data?


If you have any questions or would like to know what personal data we hold about you, you can always contact us at


Amongst other things you can:

  • Get an explanation about what personal data we have and what we do with it;

  • get access to the exact personal data we hold;

  • exercise your right to receive data from us so that you can transfer it (data portability);

  • have errors corrected;

  • have outdated personal data removed:

  • withdraw consent given by you.


More specifically, your psychologist can always show you the data contained in your file, if you ask for it. Your therapist may also share a copy of your file with you. If you would like to see your file or receive a copy from us, please send us your request by email to If you believe that the personal data in your file is factually incorrect, you can ask your therapist to correct it.


If you wish to have your personal data removed before the expiration of the retention period we have indicated, you may also send us a request to that effect by e-mail ( In most cases, we will comply with your request and remove your personal data as soon as possible. There are exceptional situations in which we cannot comply with your request to delete your file. An example is when so-called ‘good care’ prevents this. Think of information that is so crucial to the treatment, that we can no longer provide you with good care after its destruction.


Still have questions?


You can ask your question to us by mail at 

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